Help & Support

An iPhone or iPad with your music in Apple Music. Crate reads the library on your device: every album, song and playlist you've added, including your own files. Turn on Sync Library (Settings, then Apps, then Music) so everything in your iCloud Music Library appears. Playing songs from Apple Music's catalogue needs an Apple Music subscription.

Anything you'd say to a friend behind the counter: a mood, a decade, an occasion, how long, a tempo or key, "like Tom Waits but not Tom Waits", songs you haven't played since 2012. Tap What Can I Ask? on the Clerk page for the full list. The Clerk only picks songs you already have.

To choose by tempo, energy or mood, Crate looks up how each of your songs sounds and how listeners describe it. With a big library that takes a while. It happens while Crate is open, and a little overnight while your device charges. The Clerk's page shows how far it has got.

It reads your words best with Apple Intelligence turned on (on devices that support it). Without it, the Clerk still works by picking out the words it knows, such as decades, moods and lengths.

Albums that are in your iCloud Music Library but not downloaded don't always hand their covers to other apps. Crate looks those covers up in Apple Music's catalogue instead, so they fill in over the first few minutes after an update.

A mixtape is a set of rules, like "added in the last month" or "the '90s and not played lately", so it refills as your library changes. You can also save any Clerk list as a mixtape, or have it pick fresh every week.

Yes, through your own iCloud account: crates, mixtapes, notes, pins and play history. Make sure iCloud is on for Crate in the Settings app on both devices.

Open Stats, then Listening. Every Play lists each year, month and day, down to each song. Crate starts from Apple Music's own play counts and keeps each play it sees. Connect Last.fm in Settings to bring in everything you've scrobbled before that.

Yes. Crate has a CarPlay app with Home, Pick Up Where You Left Off, your mixtapes and your library. You can also say "Ask the Clerk" to Siri.

It keeps it on your devices and in your own iCloud. There's no Crate account and no Crate server. The Privacy Policy lists every service Crate talks to and exactly what it sends.